Stocky Entertainment

Shipping Information

How Your Order Will Appear On Your Credit Card Statement

Your order will appear as PT Media LLC


How Your Order Is Packaged
All orders are packaged discreetly with our return address appearing like this:

PT Media LLC
848 N. Rainbow Blvd #44
Las Vegas , NV 89107-1103

There is absolutely NO mention of Stocky Dudes or our website(s).

Your order will arrive in a standard box or bubble mailer, with only the video order (and maybe some marketing items). You will never receive any unsolicited material from other vendors. In our commitment to the environment, to reduce our carbon footprint, and to keep shipping costs low, sometimes we will use a recycled box to ship your order.

We CANNOT ship any of our products to third parties due to age verification requirements. This means you may not order for a friend and have the package shipped to them. You may have a shipping address different from your billing address, as long as the recipient is the same.

No shipping on weekends or US postal holidays.
 


Order Online - Credit Card Security
All transactions processed are safe by using a 256-bit SSL (Secure Socket Layer) encryption standard. It is strongly recommended that you use a SSL compliant browser such as Firefox, Safari, Opera or Internet Explorer which will allow you to conduct encrypted transactions on our website. Visa and Master Card are accepted. Click on the SSL Certification box located at the bottom of each page you would provide your credit card information on to confirm SSL certificate status and ownership, if in doubt.


Order By Mail or Phone
To find out what the total is of your order with proper Shipping & Handling, simply go through our online store as if you were placing an order. You can then send that amount by money order, cashier's check or personal check (note: personal checks take longer to clear for order fulfillment), plus include the item(s) you are ordering, your name, shipping address, and an email address if we need to contact you. As soon as your order is processed, it will be filled and shipped. If you want to use credit card (Visa or MC), then supply your CC number, expiration date, billing address and signature authorizing the charge.

Mail Your Order
PT Media LLC
848 N. Rainbow Blvd #44
Las Vegas , NV 89107-1103
USA

Order By Phone
Call 702-508-8478
(Every Day 9am - 11pm PST)
Have your credit card ready. (We only speak English.)


Shipping Turnaround
We strive to get your order out fast; most orders ship the same business day and will rarely go beyond 48 hours, weekends excluded. You will receive an email confirmation when it ships. Pre-orders for unreleased titles will be charged upon receipt, but may be delayed for up to 90 days after the anticipated release date. This is an estimate and may be slowed by certain uncontrollable circumstances, holiday seasons or other postal or customs problems or issues. For faster shipping we also offer USPS Priority Mail, USPS Express Mail. 


Return Policy
NO REQUEST FOR ORDER CANCELLATIONS will be honored Your order is sent directly to the shipping department for processing. Be sure that your order is correct before hitting the SUBMIT ORDER button. ALL CONFIRMED ORDERS WILL BE SHIPPED. If you receive a defective video directly from us, please notify us within 30 days of purchase via the link in our customer service area. Please complete the form and follow the instructions given. There will be NO exchanges or refunds on videos that are not defective as ALL SALES ARE FINAL.


International Shipping
WE DO NOT SHIP TO GERMANY OR JAPAN
Any orders placed on our site by customers in those countries will be automatically cancelled and refunded.
We are sorry for any inconvenience this may cause.

SHIPPING CALCULATIONS FOR INTERNATIONAL ORDERS are based on the total weight of the order.

**VERY IMPORTANT**
International customers please check with your country for restrictions, duties, and taxes collected from your country. Any and all of these things are your responsibility to pay and adhere to.
THERE WILL BE NO REFUND ON ANY PART OF YOUR ORDER INCLUDING SHIPPING COSTS IF YOUR PRODUCT IS REJECTED, RETURNED OR CONFISCATED BY CUSTOMS OR ANY OTHER REGULATORY BODY. IT IS YOUR REPSONSIBILITY TO ACT IN ACCORDANCE WITH YOUR LOCAL LAWS.